Dara Khosrowshahi, CEO of Uber Technologies, speaks during an Economic Club of Washington event in Washington, DC, June 11, 2019.
Saul Loeb | AFP | Getty Images
Uber is moving more deeply into the health sector, and that means striking deals so employers and health plans will cover the cost of a trip to a doctor’s office.
The ride-hailing company announced Wednesday it is working with Grand Rounds, a venture-backed health-tech start-up that works with employers to provide guidance on employees’ medical needs. That includes things like finding the right doctor or getting a second opinion for a complex diagnosis.
Uber’s health-care efforts to date have primarily involved nonemergency medical transportation, which is a $3 billion market, and fit into the larger medical transport market, which some researchers say will be worth $42 billion by 2024.
Uber and rival Lyft see an opportunity here because some 3.6 million Americans miss their health-care appointments each year due to a lack of reliable transportation. Uber and Lyft have focused on selling to Medicare and Medicaid, as well as other insurers, to help those who can’t afford a ride or can no longer drive.
For Uber, working with Grand Rounds is an opportunity to move into a new and potentially lucrative market: large companies that are self-insured.
Increasingly, companies are willing to pay for their workers to seek medical care, especially if it means they can avoid costlier health expenses down the line. As part of this many, employers are starting to experiment with ways to steer their employees to higher-quality and lower-cost physicians. Providing free rides could prove to be incentive enough for a worker to make the shift.
A free Uber ride to the doctor
The Grand Rounds experience with Uber will be different from how consumers normally use the ride-hailing service. Grand Rounds’ care coordinators will book the rides while they’re on the phone with a member, and let them know that the rides will be free. The idea is to make it easier for those who don’t feel comfortable using the Uber app, as well as to increase the likelihood that they’ll see a doctor.
The program can also be used to guide patients to better-quality doctors who might be further away. Rides can be booked immediately or in the future.
Grand Rounds is betting that employers will be happy to cover the cost of a $10 Uber ride to avoid getting a bill down the line for thousands of dollars in imaging that didn’t need to be ordered, or worse, an unnecessary surgery.
“We’re working the last mile problem here, really,” said Grand Rounds’ CEO Owen Tripp. “We’ve already helped identify the highest value provider, book the appointment, and now we’re making [sure] the member gets to appointment safely and on-time.”
Tripp said his company decided to work with Uber and it had consistently heard that a lot of workers don’t go to the doctor because of a lack of transportation. Cost is a factor, he said, but some younger employees might not feel comfortable behind the wheel.
Uber has been staffing up its team that’s focused on the health-care sector, including in hiring Lyft’s former regional vice president Dan Trigub and Aaron Crowell, a longtime health consultant, to lead its burgeoning business (Crowell has since left the company). Lyft in November poached a McKesson executive to help build its own health operations.
Uber has had a mixed performance since its public market debut in May. Investors are still debating whether the ride-hailing company will generate a profit.